Acceptable Use Policy
Last updated: October 2026 · OpenSoz, India
What you may and may not do with OpenSoz websites, products and custom services.
1. Purpose of this policy
This Acceptable Use Policy sets out what you may and may not do with OpenSoz websites, products and custom services. It exists to keep services safe, lawful and fair for all users, and to protect OpenSoz, its customers and third parties. By using OpenSoz services, you agree to follow this policy. Breach of this policy may lead to suspension or termination of a service, as set out in the Terms, and OpenSoz may also be required by law to report certain conduct to the appropriate authority.
2. Lawful use
You must use OpenSoz services only for lawful purposes and in compliance with Indian law, including the Information Technology Act 2000, and with the laws that apply to your own business. You must not use the services to commit, facilitate or conceal any crime, to infringe intellectual property, to harass or defame any person, or to send unsolicited bulk messages in breach of platform or telecom rules. If you are unsure whether a use is lawful — for example, a marketing campaign or a data collection practice — seek advice before proceeding.
3. Prohibited content
You must not upload, publish or transmit content through OpenSoz services that is illegal, hateful, harassing, defamatory, obscene, or that promotes violence or discrimination. You must not publish false reviews, fake testimonials, or misleading claims about your business or about OpenSoz products. For review products in particular, you must not create fake reviews, offer rewards only for positive reviews, or misrepresent your business. Genuine customer feedback, including critical feedback handled politely, is welcome; fabrication is not.
4. Security and misuse
You must not attempt to gain unauthorised access to OpenSoz systems, to probe or scan them for vulnerabilities without permission, to introduce malware, or to interfere with the service for other users. You must not share account credentials, OTPs or API keys in a way that exposes them, and you must keep your own account secure. If you discover a security issue in an OpenSoz product, report it responsibly to support@opensoz.com with details, and give OpenSoz a reasonable time to fix it before disclosing it publicly.
5. Spam and messaging abuse
You must not use OpenSoz products to send spam, bulk unsolicited promotions, or messages to people who have not consented to receive them. WhatsApp dispatch through OpenBill Pro and ReviewMitra is intended for bills, statements, reports and alerts to your own customers in the course of your business, not for cold bulk marketing. You must respect opt-out requests promptly, and you must comply with WhatsApp's and Meta's messaging policies where the Meta WhatsApp API is used. Abuse of messaging may lead to suspension by OpenSoz or by the messaging provider.
6. Payments and billing misuse
You must not use OpenBill Pro or any OpenSoz billing feature to issue false invoices, to facilitate tax evasion, or to misrepresent a transaction. Invoices must reflect genuine supplies of goods or services, with correct GST treatment, and UPI payments must relate to genuine bills. If you discover an invoicing error, correct it promptly and inform affected customers where needed. OpenSoz may suspend billing features where it reasonably believes they are being used for fraudulent or unlawful purposes, and may report suspected fraud to the appropriate authority.
7. Fair use and resources
You must use OpenSoz services fairly and within the limits of your plan. You must not abuse rate limits, automate access in a way that degrades the service for others, or resell access to a product in breach of its plan terms. If your usage grows beyond your plan — for example, a large number of locations or a very high message volume — contact support@opensoz.com to discuss the right plan, rather than working around plan limits. OpenSoz will normally warn you before suspending for fair-use reasons, unless the use poses an immediate security or legal risk.
8. Enforcement
If OpenSoz believes you have breached this policy, it may warn you, limit a feature, suspend the service, or terminate the account, depending on the seriousness and whether the breach is repeated. OpenSoz will normally explain the reason and give you a chance to respond, except where immediate action is needed for security or legal reasons. If you believe an enforcement decision was mistaken, contact support@opensoz.com or use the Grievance Redressal process, and the decision will be reviewed. This policy is updated from time to time, and continued use after an update means you accept the updated policy.
Questions about this page? Email support@opensoz.com.