Refund Policy
Last updated: October 2026 · OpenSoz, India
When OpenSoz refunds custom projects and product subscriptions, and how to request a refund.
1. Overview
This Refund Policy explains when OpenSoz will refund a payment, and how to ask for one. It covers custom projects built on order and product subscriptions for OpenBill Pro and ReviewMitra. Because custom projects are built specifically for you, and because product subscriptions give immediate access to software, refunds work differently from returning a physical product. OpenSoz aims to be fair: where work has not started, or where a genuine problem is raised early, a refund or credit is considered on its merits, as described below.
2. Custom projects
For a custom project, the quote and payment schedule agreed before work starts govern the project. If you cancel before work has started, any advance paid for work not yet done will normally be refunded, less any non-recoverable costs already incurred on your behalf, such as domain or third-party fees. Once work has started, refunds are assessed on the work completed: you pay for completed, delivered work, and OpenSoz will deliver what has been paid for. If you believe the delivered work does not match the agreed scope, raise it promptly so it can be fixed or, where a fix is not possible, reviewed for a partial refund.
3. Product subscriptions
Product subscriptions for OpenBill Pro and ReviewMitra are billed in advance for the subscription period. OpenBill Pro offers a 7-day free trial so you can test the product before paying, which reduces the need for refunds after payment. If you cancel a subscription, it normally continues until the end of the current billing period and does not renew, rather than refunding the period already used. If you were charged in error — for example, a duplicate charge — contact support@opensoz.com promptly with the transaction details and it will be investigated and refunded where an error is confirmed.
4. How to request a refund
To request a refund, email support@opensoz.com with your name, the project request ID or product account email, the amount and date of payment, and a clear reason for the request. Include any evidence that helps, such as a screenshot of an error or a transaction receipt. OpenSoz aims to acknowledge refund requests promptly and to give a decision within a reasonable time, taking into account the stage of the work and the evidence provided. Refunds, where approved, are made to the original payment method where possible.
5. Non-refundable items
Some items are not refundable once incurred, including domain registration fees paid to a registrar, third-party service fees, and payment gateway charges where a provider does not return them. Work that has been completed and delivered in line with the agreed scope is also not refundable simply because you changed your mind about the project, although OpenSoz will always consider a fair outcome where a genuine issue is raised early. Product time already used in a subscription period is not refunded on cancellation, as set out above.
6. Chargebacks and disputes
If you dispute a charge with your bank or payment provider, please contact OpenSoz first at support@opensoz.com, so the issue can often be resolved faster than through a formal chargeback. A chargeback does not automatically cancel a project or subscription, and OpenSoz may pause service while a payment dispute is open. If a chargeback is decided in your favour for a payment that was genuinely in error, OpenSoz will accept that outcome; if it is decided in OpenSoz's favour, the amount may become due again under the original terms.
7. Consumer rights
Nothing in this policy limits your rights under Indian law, including the Consumer Protection Act 2019. If you believe you have a consumer complaint that OpenSoz has not resolved, you may approach the appropriate consumer forum or authority, or use the Grievance Redressal process described on this site. OpenSoz will cooperate with lawful consumer proceedings and will keep records of refund decisions for the period required by law.
8. Contact
For refund questions, email support@opensoz.com with your request ID or product details. Please allow a reasonable time for review, especially where bank or gateway confirmation is needed. OpenSoz will update this policy if its refund practice changes, and the last-updated date at the top of the page shows when that last happened.
Questions about this page? Email support@opensoz.com.