Question 1

What is OpenSoz?

Accepted Answer

OpenSoz is an India-focused developer platform that builds SaaS products, websites and mobile/web applications for online users and businesses. It also ships its own products, OpenBill Pro for GST billing and ReviewMitra for AI review replies. The idea is simple: software that launches fast, works with Indian payments and communication, and is supported properly after launch. Instead of a long agency process, OpenSoz works on order — you describe the requirement, get a free review and a custom quote, and then the build starts. If you are unsure where to begin, the Start Your Project form is the fastest route, or you can email support@opensoz.com and the team will guide you.

Question 2

How do I start a project with OpenSoz?

Accepted Answer

To start a project, fill in the Start Your Project form with your name, email, project type, delivery speed, and a description of at least 30 characters. You can also add reference links and a file URL for a brief or logo. After you send it, you receive a request ID such as OS-2026-XXXXX, and the team replies within 24 hours with a free review and a custom quote. There is no obligation to proceed after the quote. If you prefer email, write to support@opensoz.com with the same details. The clearer your description — who the product is for, what it must do, and by when — the faster and more accurate your quote will be.

Question 3

What do I need before I contact OpenSoz?

Accepted Answer

You do not need a finished brief to contact OpenSoz. A rough idea is enough: what you want to build, who will use it, and what problem it should solve. Helpful extras are your business name, a logo if you have one, example websites you like, and any content such as services, prices or photos. If you do not have these yet, say so in the form and the team will ask the right questions during the free review. The main thing that affects delivery speed is timely inputs — content, logo and approvals — so gathering them early helps a 48-hour website or a 10-day app stay on schedule.

Question 4

Who is OpenSoz built for?

Accepted Answer

OpenSoz is built for online users and businesses in India, from a single shop owner who needs a website to a growing business that needs a web app, mobile app or SaaS product. Its own products serve Indian MSMEs directly: small shops and traders use OpenBill Pro for GST billing, while clinics, salons, gyms, restaurants, retailers and IndiaMART sellers use ReviewMitra for review management. If you run a business and need software that understands UPI, WhatsApp, GST and Indian languages, OpenSoz is built for you. Larger or unusual scopes are still welcome — describe them in the project form and you will get an honest answer about fit.

Question 5

How can I contact OpenSoz support?

Accepted Answer

You can contact OpenSoz support at support@opensoz.com, which is the main support and business email. The addresses info@opensoz.com and query@opensoz.com are also available for general and query mail. For a new project, the Start Your Project form is best because it captures your requirement and gives you a request ID to follow up with. Project requests get a reply within 24 hours. For product help, mention the product name — OpenBill Pro or ReviewMitra — and describe what happened, including any error message or screenshot link, so support can help in one reply instead of several.

Question 6

How do I get a business website built in 48 hours in India?

Accepted Answer

A basic, normal business website can be delivered in 48 hours if the scope is clear and your inputs arrive on time. Start by sending your business name, services, contact details, logo and any photos through the Start Your Project form, and choose the 48-hour delivery speed. OpenSoz then reviews the requirement free, confirms the custom quote, and builds a fast, mobile-friendly site with contact, maps and basic SEO. The 48-hour clock depends on timely approvals: if content or feedback is delayed, delivery moves accordingly. Advanced sites with custom sections or e-commerce fall under the 7-day timeline instead.

Question 7

What is included in a basic website?

Accepted Answer

A basic website typically includes a home page, an about or services section, a contact section with phone, email and map, and basic SEO setup so Google can find it. It is mobile-friendly, loads fast, and is built to turn visitors into enquiries through clear calls to action. Content such as your services, prices and photos comes from you, and OpenSoz arranges it into a clean layout. Features beyond this — such as online stores, booking systems, dashboards or custom integrations — are scoped as an advanced build under the 7-day timeline, with a custom quote after review.

Question 8

Will my website work well on mobile phones?

Accepted Answer

Yes. Every OpenSoz website is built mobile-first, because most Indian customers browse on phones. Layouts, buttons, forms and menus are tested at small screen sizes, starting from 360 pixels wide, so text stays readable and nothing important is cut off. Images are optimised so pages load quickly on mobile data, and calls, WhatsApp and directions are easy to tap. If your customers mostly use phones — as they do for shops, clinics, salons and restaurants — a mobile-friendly site is not an extra, it is the default, and it is included in both basic and advanced builds.

Question 9

Can OpenSoz redesign my existing website?

Accepted Answer

Yes. OpenSoz can redesign an existing website, whether it is outdated, slow, or not bringing enquiries. Share the current website link in the project form, along with what you dislike and what you want to keep — such as content, photos or branding. The team will review the existing site, suggest a cleaner structure and a faster build, and quote the redesign as a basic or advanced project depending on scope. Your existing content and domain can usually be carried over, and the new site is launched only after you approve the design preview, so there is no surprise at launch.

Question 10

Is my website SEO-ready?

Accepted Answer

Yes. OpenSoz builds websites with SEO basics in place: semantic page structure, a single clear heading per page, descriptive titles and meta descriptions, fast loading, mobile-friendly layouts, and a sitemap so search engines can crawl the site. For local businesses, location and service pages, maps and contact details help Google connect you with nearby customers. SEO is a long game — rankings take time and depend on competition — but a well-built, fast site gives you a strong starting point. Deeper SEO work, such as ongoing content or local listings, can be discussed as maintenance after launch.

Question 11

How do I get an app built in 10 days?

Accepted Answer

A standard web or mobile application can be delivered in 10 days when the core scope is clear and your inputs arrive on time. Describe the app in the project form: who will use it, the must-have features, and whether it is for Android, web, or both. OpenSoz reviews the requirement free, confirms the custom quote and the 10-day scope, and then builds, tests and launches it. Features beyond the agreed scope — such as complex integrations or large admin systems — may need a longer timeline, and the team will say so honestly during review rather than promising 10 days for everything.

Question 12

Do you build Android apps or cross-platform apps?

Accepted Answer

OpenSoz builds Android and cross-platform apps, so one codebase can serve Android and web where that fits your audience. Cross-platform development with Flutter or Capacitor keeps cost and timeline lower than building separate native apps for every platform. If your customers are mainly on Android in India, an Android-first build is a sensible choice, and OpenSoz can also provide a web version for desktop users. The right approach depends on your features, budget and audience, and the free requirement review will recommend the simplest option that meets your goals.

Question 13

What is the difference between a web app and a mobile app?

Accepted Answer

A web app runs in the browser on any device, needs no app-store install, and is fast to update — good for dashboards, tools and booking systems. A mobile app is installed on a phone, can use phone features more deeply, and feels more native for repeat users. Many businesses start with a web app and add a mobile app later, or use a cross-platform build to cover both. OpenSoz will help you choose based on how your customers will actually use the product, and both types fall under the 10-day application timeline for a standard scope.

Question 14

Will my app be published on the Play Store?

Accepted Answer

Publishing depends on the app type and your accounts. For Android apps, OpenSoz can prepare a store-ready build and guide you through Play Store listing, including the app details, screenshots and privacy policy link. You will need your own developer account for the store, and store review times are controlled by Google, not by OpenSoz. Web apps do not need a store at all — they launch on your domain and can be shared by link or QR. The launch plan, including store steps, is confirmed during the build so there are no surprises at the end.

Question 15

Can you add features to my app after launch?

Accepted Answer

Yes. After launch, OpenSoz offers maintenance and support for updates, fixes and small improvements, including new features scoped one at a time. Small changes can often be done quickly, while larger features are quoted separately after review. It helps to keep a simple list of feature requests with the problem each one solves, so the team can prioritise what actually helps your users. Regular updates also keep the app secure and compatible with new Android versions and browsers, which is why maintenance is recommended rather than leaving an app untouched for a year.

Question 16

How much does an OpenSoz website cost?

Accepted Answer

OpenSoz does not publish fixed service prices, because a basic website and a complex build are very different jobs. Instead, every project gets a custom quote after a free requirement review. You describe what you need in the Start Your Project form, the team reviews it, and you receive a clear quote with scope and timeline before any work starts. There is no obligation to proceed. Product prices are different: OpenBill Pro starts at ₹49/month after a 7-day free trial, and ReviewMitra starts at ₹79/month plus 18% GST — those are product plans, not custom service prices.

Question 17

How do I pay for a custom project?

Accepted Answer

Payment for a custom project is confirmed in your quote and in the order terms before work starts. OpenSoz works on order, so the quote, scope, timeline and payment schedule are agreed up front, and you only proceed if they work for you. Indian payment methods, including UPI and bank transfer where applicable, are supported for business payments. If you need a GST invoice for your business, mention it during the review so it is arranged correctly. For product subscriptions such as OpenBill Pro and ReviewMitra, payment is through the product itself on its published plan.

Question 18

Is there a free trial or free review?

Accepted Answer

Yes, in two ways. Every custom project starts with a free requirement review and a custom quote — you pay nothing to find out what your project would cost and how long it would take. For products, OpenBill Pro offers a 7-day free trial so you can try the full billing flow before paying. ReviewMitra does not advertise a free trial in the same way, but its lowest plan starts at ₹79/month plus 18% GST, so the entry cost is small. If you are unsure which route fits, start with the free project review and ask about the product trial.

Question 19

What is included in the quote?

Accepted Answer

Your quote covers the agreed scope, the delivery timeline — 48 hours, 7 days or 10 days depending on the project type — and the payment schedule. It is based on the requirement you submitted, so features outside that scope are quoted separately if you add them later. The quote also sets out what OpenSoz needs from you, such as content, logo and approvals, because timely inputs keep the timeline on track. If anything in the quote is unclear, ask before confirming; it is much easier to adjust scope at quote stage than after the build has started.

Question 20

Do you offer refunds?

Accepted Answer

Refund terms for custom projects and products are set out in the Refund Policy, and they depend on the stage of the work. Because custom projects are built on order for your specific requirement, work already completed cannot simply be returned, but OpenSoz aims to be fair where a project has not started or where a genuine issue is raised early. Product subscriptions follow the product's own plan terms. If you have a payment concern, email support@opensoz.com with your request ID or product details, and the team will review the case and explain the options available to you.

Frequently asked questions