Help Center
Answers, plainly written
71 detailed answers across 13 categories — written to answer directly, then explain.
Getting Started
5 answers
Website Development
5 answers
App Development
5 answers
Pricing & Payments
5 answers
Delivery Timelines
5 answers
OpenBill Pro
8 answers
ReviewMitra
8 answers
GST & Billing for MSMEs
5 answers
WhatsApp Automation
5 answers
UPI QR Payments
5 answers
Google Review Management
5 answers
Security & Privacy
5 answers
Support & Maintenance
5 answers
All questions
- Getting StartedWhat is OpenSoz?OpenSoz is an India-focused developer platform that builds SaaS products, websites and mobile/web applications for online users and businesses. It also ships it…
- Getting StartedHow do I start a project with OpenSoz?To start a project, fill in the Start Your Project form with your name, email, project type, delivery speed, and a description of at least 30 characters. You ca…
- Getting StartedWhat do I need before I contact OpenSoz?You do not need a finished brief to contact OpenSoz. A rough idea is enough: what you want to build, who will use it, and what problem it should solve. Helpful …
- Getting StartedWho is OpenSoz built for?OpenSoz is built for online users and businesses in India, from a single shop owner who needs a website to a growing business that needs a web app, mobile app o…
- Getting StartedHow can I contact OpenSoz support?You can contact OpenSoz support at support@opensoz.com, which is the main support and business email. The addresses info@opensoz.com and query@opensoz.com are a…
- Website DevelopmentHow do I get a business website built in 48 hours in India?A basic, normal business website can be delivered in 48 hours if the scope is clear and your inputs arrive on time. Start by sending your business name, service…
- Website DevelopmentWhat is included in a basic website?A basic website typically includes a home page, an about or services section, a contact section with phone, email and map, and basic SEO setup so Google can fin…
- Website DevelopmentWill my website work well on mobile phones?Yes. Every OpenSoz website is built mobile-first, because most Indian customers browse on phones. Layouts, buttons, forms and menus are tested at small screen s…
- Website DevelopmentCan OpenSoz redesign my existing website?Yes. OpenSoz can redesign an existing website, whether it is outdated, slow, or not bringing enquiries. Share the current website link in the project form, alon…
- Website DevelopmentIs my website SEO-ready?Yes. OpenSoz builds websites with SEO basics in place: semantic page structure, a single clear heading per page, descriptive titles and meta descriptions, fast …
- App DevelopmentHow do I get an app built in 10 days?A standard web or mobile application can be delivered in 10 days when the core scope is clear and your inputs arrive on time. Describe the app in the project fo…
- App DevelopmentDo you build Android apps or cross-platform apps?OpenSoz builds Android and cross-platform apps, so one codebase can serve Android and web where that fits your audience. Cross-platform development with Flutter…
- App DevelopmentWhat is the difference between a web app and a mobile app?A web app runs in the browser on any device, needs no app-store install, and is fast to update — good for dashboards, tools and booking systems. A mobile app is…
- App DevelopmentWill my app be published on the Play Store?Publishing depends on the app type and your accounts. For Android apps, OpenSoz can prepare a store-ready build and guide you through Play Store listing, includ…
- App DevelopmentCan you add features to my app after launch?Yes. After launch, OpenSoz offers maintenance and support for updates, fixes and small improvements, including new features scoped one at a time. Small changes …
- Pricing & PaymentsHow much does an OpenSoz website cost?OpenSoz does not publish fixed service prices, because a basic website and a complex build are very different jobs. Instead, every project gets a custom quote a…
- Pricing & PaymentsHow do I pay for a custom project?Payment for a custom project is confirmed in your quote and in the order terms before work starts. OpenSoz works on order, so the quote, scope, timeline and pay…
- Pricing & PaymentsIs there a free trial or free review?Yes, in two ways. Every custom project starts with a free requirement review and a custom quote — you pay nothing to find out what your project would cost and h…
- Pricing & PaymentsWhat is included in the quote?Your quote covers the agreed scope, the delivery timeline — 48 hours, 7 days or 10 days depending on the project type — and the payment schedule. It is based on…
- Pricing & PaymentsDo you offer refunds?Refund terms for custom projects and products are set out in the Refund Policy, and they depend on the stage of the work. Because custom projects are built on o…
- Delivery TimelinesWhat are OpenSoz delivery timelines?OpenSoz works to three clear timelines: a basic, normal website in 48 hours, an advanced or complex website in 7 days, and a web or mobile application in 10 day…
- Delivery TimelinesWhat counts as a basic website versus an advanced website?A basic website is a clean, fast business site: home, services, about and contact, with maps, basic SEO and enquiry forms. An advanced or complex website adds m…
- Delivery TimelinesWhat happens if my content is delayed?If your content, logo or approval is delayed, the delivery timeline moves by a similar amount, because OpenSoz cannot build pages it does not have content for. …
- Delivery TimelinesCan I get a website faster than 48 hours?48 hours is already the fastest standard timeline for a basic website, and it assumes content and approvals arrive on time. A faster turnaround is only possible…
- Delivery TimelinesHow will I know my project is on track?You will know your project is on track because OpenSoz shares a design preview before the full build, and then shares progress as the build proceeds. The five s…
- OpenBill ProWhat is OpenBill Pro?OpenBill Pro is OpenSoz's GST invoicing and billing product for Indian MSMEs, built for small shops, traders and service businesses. It creates GST-compliant in…
- OpenBill ProHow fast can I create an invoice?You can create a GST-compliant invoice in under 15 seconds once your business details and a customer are set up. OpenBill Pro is designed for a busy counter: pi…
- OpenBill ProDoes OpenBill Pro charge gateway fees on UPI payments?No. OpenBill Pro puts a dynamic NPCI UPI QR code on each invoice with 0% MDR and zero gateway fees, so the payment goes directly to the shop's bank account. The…
- OpenBill ProHow does WhatsApp billing work in OpenBill Pro?OpenBill Pro sends bills on WhatsApp at zero cost using OpenWA QR dispatch, with no per-message Meta charges. The WhatsApp message carries the PDF invoice and a…
- OpenBill ProWhat is the Khata ledger in OpenBill Pro?The Khata ledger is OpenBill Pro's digital record of what each customer owes and has paid, replacing a paper khata book. Every invoice and payment updates the c…
- OpenBill ProCan OpenBill Pro print bills on a thermal printer?Yes. The OpenBill Pro Android app supports Bluetooth thermal printing on 58mm and 80mm printers, which are the standard sizes for small shop receipt printers. T…
- OpenBill ProWhat are OpenBill Pro plans and prices?OpenBill Pro starts with a 7-day free trial so you can try the full billing flow before paying. After the trial, Starter costs ₹49/month and Pro costs ₹99/month…
- OpenBill ProWhat is GSTR-1 export in OpenBill Pro?GSTR-1 export is OpenBill Pro's ready-to-use CSV for GST return filing, covering B2B sales, B2C sales and the HSN summary, with CGST, SGST and IGST breakup. Ins…
- ReviewMitraWhat is ReviewMitra?ReviewMitra is OpenSoz's AI review reply and reputation management product for Indian MSMEs, including clinics, salons, gyms, restaurants, retailers and IndiaMA…
- ReviewMitraHow does ReviewMitra reply in Hindi and other languages?ReviewMitra uses Gemini 2.5 agentic AI to detect the language of each review and reply in that same language. If a customer writes in Hindi, the reply is drafte…
- ReviewMitraWhich review platforms does ReviewMitra cover?ReviewMitra aggregates reviews from Google Maps, Facebook, Justdial and IndiaMART into a single dashboard. This is important because Indian customers leave revi…
- ReviewMitraWhat is the QR Booster in ReviewMitra?The QR Booster is ReviewMitra's smart in-store QR that routes happy customers and unhappy customers differently. Customers who had a good experience — typically…
- ReviewMitraWhat is the sentiment safety lock?The sentiment safety lock is ReviewMitra's protection against AI posting a bad reply to a bad review. Reviews rated 1 or 2 stars are never auto-posted blindly; …
- ReviewMitraCan ReviewMitra manage multiple businesses?Yes. ReviewMitra includes a multi-business switcher for up to 5 locations, so an owner with several branches, clinics or stores can switch between them in one a…
- ReviewMitraWhat are ReviewMitra plans and prices?ReviewMitra plans, all plus 18% GST, are: Nano at ₹79/month, Starter at ₹149/month, Growth at ₹249/month, and Pro Unlimited at ₹399/month. Nano suits a single s…
- ReviewMitraIs my business data safe in ReviewMitra?ReviewMitra uses AES-256 security and email verification to protect business accounts and review data. AES-256 is a widely used encryption standard for data at …
- GST & Billing for MSMEsWhat is GST invoicing for a small shop?GST invoicing for a small shop means issuing a bill that correctly shows the goods or services, their value, and the GST breakup — CGST and SGST for sales withi…
- GST & Billing for MSMEsWhat is GSTR-1 and why does it matter?GSTR-1 is the GST return in which a registered business reports its outward supplies — the sales it made — including B2B invoices, B2C sales and an HSN summary …
- GST & Billing for MSMEsWhat is the difference between CGST, SGST and IGST?CGST and SGST apply together when a sale happens within the same state: CGST goes to the central government and SGST to the state government, each at half the t…
- GST & Billing for MSMEsDo I need GST billing software as a small business?If your business is GST-registered, or if you regularly issue bills to other businesses, GST billing software saves real time and reduces errors. It applies the…
- GST & Billing for MSMEsWhat is a digital Khata ledger?A digital Khata ledger is an electronic version of the traditional khata book, where a shop records what each customer owes and has paid. Unlike a paper book, a…
- WhatsApp AutomationHow can WhatsApp help my small business?WhatsApp helps a small business because customers already use it every day. Bills, payment links, order updates, appointment reminders and review alerts can all…
- WhatsApp AutomationWhat is OpenWA WhatsApp dispatch?OpenWA WhatsApp dispatch is a way to send WhatsApp messages by scanning a QR code, without paying per-message Meta charges. OpenBill Pro uses it to send bills a…
- WhatsApp AutomationWill customers be annoyed by WhatsApp messages from my business?Customers are rarely annoyed by WhatsApp messages that are useful and expected — a bill they asked for, a payment link, an appointment reminder, or a reply to t…
- WhatsApp AutomationCan my website have a WhatsApp button?Yes. A WhatsApp button or chat link is one of the most useful additions to an Indian business website, because visitors can ask a question in one tap instead of…
- WhatsApp AutomationWhat is the difference between OpenWA and the Meta WhatsApp API?OpenWA sends WhatsApp messages via a QR-linked session at zero per-message cost, which suits small businesses sending bills, statements and alerts. The Meta Wha…
- UPI QR PaymentsHow do UPI QR payments work on an invoice?A UPI QR code on an invoice encodes the payment details — the payee, the amount, and a reference — so the customer only needs to scan it with a UPI app and conf…
- UPI QR PaymentsWhat is 0% MDR on UPI payments?MDR, or merchant discount rate, is the fee a merchant normally pays on card or gateway payments — a percentage taken from each transaction. UPI payments through…
- UPI QR PaymentsWhich UPI apps work with OpenBill Pro QR codes?OpenBill Pro's dynamic UPI QR codes work with all major UPI apps, including GPay, PhonePe, Paytm, CRED and BHIM, as well as any other app that supports UPI QR p…
- UPI QR PaymentsIs it safe to accept payments by UPI QR?Yes, UPI QR payments are safe when standard precautions are followed. The customer authorises the payment in their own UPI app with their own PIN, and the merch…
- UPI QR PaymentsCan I add UPI payments to my website or app?Yes. OpenSoz can add UPI payment options to a website, e-commerce store or app, either through a payment gateway or through UPI QR where that fits the product. …
- Google Review ManagementWhy do Google reviews matter for my business?Google reviews matter because they are often the first thing a new customer sees when searching for a business like yours. A strong rating with recent, genuine …
- Google Review ManagementHow should I reply to a negative Google review?Reply to a negative review calmly, quickly and publicly, but without arguing. Thank the customer for the feedback, apologise for their experience, and invite th…
- Google Review ManagementHow should I reply to a positive Google review?Reply to a positive review warmly and specifically — thank the customer by what they praised, whether it was the food, the service or the atmosphere, and invite…
- Google Review ManagementHow do I get more Google reviews?You get more Google reviews by asking at the right moment — right after a good experience, when the customer is happiest. A simple in-store QR, a WhatsApp follo…
- Google Review ManagementCan I delete a bad Google review?In most cases you cannot delete a genuine bad review yourself, because Google only removes reviews that violate its policies, such as fake reviews, spam, or abu…
- Security & PrivacyHow does OpenSoz protect my data?OpenSoz protects your data with standard security practices, including encrypted connections, access controls, and careful handling of the data needed to run it…
- Security & PrivacyWhat personal data does OpenSoz collect?OpenSoz collects the data needed to provide its services: contact details you submit in forms, project requirements, account details for products, and technical…
- Security & PrivacyDo you share my data with third parties?OpenSoz shares data only with the third-party processors needed to run the service — for example, hosting, email delivery, payment processing and analytics — an…
- Security & PrivacyWhat should I do if I suspect unauthorised access to my account?If you suspect unauthorised access, act quickly: change your password immediately, check your recent activity and account settings, and sign out of devices you …
- Security & PrivacyDoes OpenSoz collect data from children?OpenSoz services are intended for businesses and adults, not for children, and OpenSoz does not knowingly collect personal data from children. If a parent or gu…
- Support & MaintenanceHow do I get help after my website or app launches?After launch, help is available through maintenance and support. Email support@opensoz.com with your project details or request ID, describe the issue, and incl…
- Support & MaintenanceWhat does maintenance include?Maintenance includes the routine work that keeps a website or app healthy: software updates, security patches, backups, small fixes, and minor content or featur…
- Support & MaintenanceHow fast will support reply to me?Project requests receive a reply within 24 hours, and that target applies to the Start Your Project form and to support@opensoz.com for new projects. For existi…
- Support & MaintenanceCan OpenSoz update my website content for me?Yes. Content updates — such as new services, prices, photos, announcements or contact details — can be handled as part of maintenance, or as a small standalone …
- Support & MaintenanceWhat if something breaks on my website?If something breaks on your website, email support@opensoz.com promptly with the page link, what you were doing, and any error message or screenshot. The team w…
Guide: 48-hour website in India
How a business website gets built in two days — and what you must have ready.
Guide: GST billing for small shops
The complete guide to GST invoices, UPI QR and GSTR-1 for MSMEs.
Guide: AI replies to Google reviews
How to reply in Hindi and English with AI — without sounding robotic.