Google Review Management

How should I reply to a negative Google review?

Reply to a negative review calmly, quickly and publicly, but without arguing. Thank the customer for the feedback, apologise for their experience, and invite them to discuss it privately so you can fix it. Avoid blaming the customer, sharing private details, or making promises you cannot keep. A short, respectful reply shows future customers that you take feedback seriously, even when the review itself is unfair. ReviewMitra's sentiment safety lock helps here: 1 and 2 star reviews are flagged for human review and never auto-posted blindly, so a careless AI reply cannot make a bad situation worse.